Pilot service rules
Know what happens before, during and after the visit.
These terms apply to both WhatsApp and online email booking requests. A request is not an accepted appointment until Gb3e confirms availability and the final details.
Booking, area and payment
Gb3e serves Gardnersville, Barnersville, Johnsonville, Paynesville and New Georgia. Gardnersville customers pay no extra transport charge; transport details for the other areas are confirmed before acceptance.
Payment is Mobile Money only to 0886 944 249 when the provider arrives and before work begins. No cash is collected during the pilot. An official receipt is issued.
A parent, guardian or another responsible adult must remain present for every child service.
Cancellation and rescheduling
Once travel begins, cancellation is allowed only before half of the quoted travel or arrival time has passed. After that point—or when the customer is unavailable after travel—Gb3e will try to reschedule at a feasible time.
A paid visit is carried forward. After a second customer-caused missed visit, the service may still be rescheduled within one month of the original request; further customer-caused failure after that period forfeits the paid service.
A customer-caused delay beyond the 10-minute grace period adds 50% of the booked service price, excluding product or material add-ons.
Gb3e failure, refunds and correction
If Gb3e fails to deliver a paid visit, the customer may choose a full refund or priority rescheduling. If Gb3e caused the first postponement and the customer later declines the rescheduled visit, payment already made may be refunded.
If a children’s hairstyle is materially below the agreed standard, Gb3e offers a correction and 50% off the next ordinary booking, subject to review. A change of mind after a correctly completed, customer-selected style is not a quality failure.
Online submission and privacy
The online option sends the reviewed booking details through FormSubmit to gb3efamease@gmail.com. The customer must give consent before submission.
Do not include a Mobile Money PIN, card number or other payment credentials. Online submission starts a request only; Gb3e still confirms availability, final price, transport details where applicable and appointment acceptance.
Questions or concerns? Call or WhatsApp Gb3e on 0886 944 249 before accepting the terms.
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